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Is
shipping really FREE on everything?
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How
do I place an order using your online shopping cart?
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How
will my order be shipped?
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What
happens after I order?
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What
is your return policy?
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What
happens if my bed or futon is damaged? |
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What
is your Privacy Policy?
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Does your
site have a secure server for online purchases?
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How
long until I receive my order? |
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Do
you have any customer feedback? |
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What
are the Terms and Conditions of Sale? |
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What
is your lowest price guarantee? |
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Contact
Us |
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Is
Shipping really FREE on everything? |
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Yes,
shipping is FREE on every item being shipped in the
Contiguous United States (not Alaska and Hawaii). The
price you see is the price you pay*. Although shipping
is free on all purchases, you may incur shipping and
restocking fees if you cancel your order after it ships. Please view our Return
Policy. In order
to offer free shipping to our customers we ship our beds via
freight companies, which offer "curbside delivery". If
you would like to add inside delivery to your order please
contact us
for more information.
*some orders are subject to sales tax
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What
happens if my bed or futon is damaged? |
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Please do not accept delivery of
any items that appear to be damaged. Simply notify the
delivery person that the order is damaged and refuse delivery.
Contact us,
and we will replace your damaged order ASAP. If you
notice that your order is damaged after accepting delivery,
please fill our
replacement form and fax it
back to us. You must notify us of any damages within 7 days of
the receipt of your order. Please include detailed
information about the damages and the parts which need
replacement. Upon receipt of your replacement request
form we will ship out your replacement part or parts FREE
OF CHARGE. Please note that replacement orders ship
out about 5-7 days after receipt of your replacement form. |
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How
long until I receive my order? |
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All in-stock items
ship out in 3-4 days. Please check
here to see if the bed or
futon you like is in stock. The actual shipping time varies
from 3-14 business days depending on the shipping distance
(most orders are shipped from CA). |
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What
happens after I order? |
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After placing an
order you will receive an email confirmation of the items
ordered, the price charged, and your shipping address.
After approximately 4 days we will send an email containing
the name of the shipping company, a
tracking number, and directions for tracking
the status of your order shipment online or by telephone.
Please allow 4 business days after placing your order to
receive a tracking number.. |
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What
is your return policy? |
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Contact us within 7 days of delivery
if you want to return your bed or futon..
We will refund the cost of the returned items minus any
shipping & handling fees, including shipping costs to return
items to us. In addition, there will be a 15% re-stocking fee
assessed to receive, inspect, and re-package your return.
Returned merchandise should be completely intact and packaged
in its original packing materials. Before returning any
product, obtain approval by contacting us and please provide
the following information: customer name, item(s) to be
returned, and the nature of the problem.
Once we have received your return, we will apply the credit
amount (less all accumulated shipping and restocking fees). |
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What
is your privacy policy? |
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Your privacy is our priority! Your
personal information and your order will be kept confidential
and used only to process your order. Please be assured that
any payment information you submit will be transmitted via a
secure site using SSL encryption (industry standard security).
For security purposes, credit card numbers are never stored on
a system that is connected to the Internet. We will not, under
any circumstances, sell your personal information to third
parties.
The information given to us by our customers is used ONLY to
fulfill orders and communicate with them about their orders or
financing requests.
We observe the same policies on all data shared with us by our
customers, either by telephone, instant messaging, e-mail or
facsimile.
We do not share, trade or sell our customers' information with
third parties for promotional purposes. When necessary,
customer information will be shared with one or more third
parties for the purpose of credit card authorizations,
financing applications, order fulfillment and delivery
fulfillment. |
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Does
your site have a secure server for online credit card
purchases? |
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Yes,
our website uses the highest level of security with all
credit card purchases. |
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How
will my order ship? |
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Orders ship out in approximately 2-3
business days unless they are out-of-stock. Please click
here
for our stock sheet. *Please note: Inventory
changes daily and stock sheet may be incorrect.
We use the following
shipping companies:
America West, R&L Carriers, UPS, Fed Ex, and Airborne Express. Shipping times
vary from 3 to 14 business days depending on how far the
merchandise is being shipped from our warehouses.
Someone must be present to sign for the
merchandise and to take it inside when your order is delivered
to your home. Arrangements may be made with the shipping
company for a convenient delivery time.
When your order arrives, please check the boxes carefully and
refuse delivery if you find damaged or incorrect items in your
shipment. Please notify us immediately if you find undetected
damaged parts once your order has been signed for and
delivered. Our manufacturers will ship out replacement parts
ASAP for all damaged items, but they require notification of
the damage no later than 7 days after the delivery date in
order to do so.
The shipping company is only responsible for shipping the
order to your residence. If you live on an upper floor in an
apartment complex, please be prepared to take possession of
your order on the ground floor level and move it upstairs.
Shipping personnel may not carry the shipment upstairs, take
it inside the residence or assemble the merchandise.
All merchandise purchased on our website is shipped to your
residence free of charge. However, orders that are canceled
after shipment will incur shipping fees (both to and from your
residence) and restocking fees. Please make sure we have the
correct address for shipment. If you supply us with the wrong
address, or if your address changes after the order has
shipped, shipping fees may be incurred.
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How
do I find out if what I want is in stock? |
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Please click
here
to find out if your bed or futon is in stock. |
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What
is your lowest price guarantee? |
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We are so confident that we are
offering the lowest prices on all of our beds and futons, that
if you find an item that we sell advertised on another website
for less money, we will beat their price by $5.00.
Please remember that we do not charge shipping on any of our
merchandise, so competitors prices must include the purchase
price and any shipping costs to be considered for this
guarantee.. |
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