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 Home > Terms and Conditions of Sale
  
  Terms and Conditions of Sale

FastFurnishings and its affiliates provide their services to you subject to the following conditions.  By visiting, shopping, or making a purchase with FastFurnishings or affiliated sites you accept these conditions.

Payment
Forms of Payment: We accept Visa, MasterCard, Discover, and American Express credit cards through our website.  In addition, we offer customers the
option to pay via money order, cashiers check, and personal check.

Payment Policy: Credit cards are billed immediately upon submission of online orders.

Shipping
Free Shipping: We offer Free Shipping in the Continental United States on everything we sell.  Alaska and Hawaii residents please contact us for a shipping quote.  Customer is responsible for all shipping costs and 15% restocking fee for returned merchandise.  Please view our Return Policy for more information.

Orders ship out in approximately 2-3 business days unless they are out-of-stock.  Please click here for our stock sheet.  *Please note: Inventory changes daily and stock sheet may be incorrect.

We use the following shipping companies:  America West, R&L Carriers, UPS, Fed Ex, and Airborne Express. Shipping times vary from 3 to 14 business days depending on how far the merchandise is being shipped from our warehouse.

Our Free Shipping covers shipping the order to your residence.  If you live on an upper floor in an apartment complex, please be prepared to take possession of your order on the ground floor level and move it upstairs.  Shipping personnel may not carry the shipment upstairs, take it inside the residence, or assemble the merchandise.

Correct Address:  Please make sure we have your correct shipping address.  If you supply us with the wrong address, or if your address changes after the order has shipped, shipping fees may be incurred

Damages/Free Replacement: We provide Free replacements for any damaged merchandise ordered from our site.  Customer must notify us within 7 days following the delivery of the order to qualify them for a free replacement.

Return of Damaged Merchandise: Please do not return damaged merchandise that is being replaced under the conditions of our Damages/Free Replacement Policy. In most cases it is not cost effective to return damaged goods. Customer is responsible for all shipping costs incurred on returned merchandise, even damaged merchandise.  Please view our Return Policy for more information.


Cancellation Policy
Cancellations: Please contact us immediately if you wish to cancel your order.  Customers are refunded the entire amount of the purchase price when they cancel their order before it ships (Orders cancellations can take up to 48 hours to process, so if you want to cancel your order, be sure to cancel it right away to avoid shipping and restocking fees).   Customer is responsible for all shipping costs incurred and a 15% restocking fee for orders canceled after being shipped.  This includes orders that are still in transit.

Damages/Free Replacement: We provide FREE replacements for all merchandise delivered to the customer in damaged condition.  Customer must notify us within 7 days following the delivery of the order to qualify them for a free replacement.


Return of Damaged Merchandise: Please do not return damaged merchandise that is being replaced under the conditions of our Damages/Free Replacement Policy.  In most cases it is not cost effective to return damaged goods.  Customer is responsible for all shipping costs incurred on returned merchandise, even damaged merchandise.  Please view our Return Policy for more information.

Out of Stock: If the product you ordered is out of stock or has been discontinued and you wish to cancel your order, please contact us immediately.  Customers are refunded the entire amount of the purchase price when they cancel their order before it ships.


Refund & Return Policy
Limited Refund Policy: Customers are refunded the entire amount of the purchase price when they cancel their order before it ships.  If the correct order is delivered and there are no defects in materials or workmanship, but is disliked or not wanted for any reason, the customer has 7 days following delivery to return it. The customer is responsible for packaging and shipping the merchandise back to the manufacturer. Once the order is returned to the manufacturer, inspected, and determined to be in like new condition, we will refund the purchase price, less:
-A 15% restocking fee
-Outbound Freight Charges
-Return Freight Charges

Damages/Free Replacement: We provide FREE replacements for all merchandise delivered to the customer in damaged condition.  Customer must notify us within 7 days following the delivery of the order to qualify them for a free replacement.

Return of Damaged Merchandise: Please do not return damaged merchandise that is being replaced under the conditions of our Damages/Free Replacement Policy.  In most cases it is not cost effective to return damaged goods.  Customer is responsible for all shipping costs incurred on returned merchandise, even damaged merchandise.

Wrong Order Received:  Please contact us immediately if you receive something other than what you ordered.  We will arrange to have the incorrect item picked up at our expense and ship out the correct order ASAP.

Privacy Policy
Your privacy is our priority! Your personal information and your order will be kept confidential and used only to process your order. Please be assured that any payment information you submit will be transmitted via a secure site using SSL encryption (industry standard security).

For security purposes, credit card numbers are never stored on a system that is connected to the Internet. We will not, under any circumstances, sell your personal information to third parties.

The information given to us by our customers is used ONLY to fulfill orders and communicate with them about their orders or financing requests.

We observe the same policies on all data shared with us by our customers, either by telephone, instant messaging, e-mail or facsimile.

We do not share, trade or sell our customers' information with third parties for promotional purposes. When necessary, customer information will be shared with one or more third parties for the purpose of credit card authorizations, financing applications, order fulfillment and delivery fulfillment.

 

 

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